Job Opportunity
- 【Recruitment】Synology Inc. (For Filipinos)

2020.10.21

Job Description
Products should be easy to use. We take great care ensuring our solutions are easy to pick up and understand. As a member of the Technical Documentation Team, you uphold information clarity even for difficult and complex solutions. We make the difficult simple and ensure that product documentation is up to date and meets the ever evolving needs of our users.
Technical Documentation Specialist form the backbone of our products. Without documentation, even the very best of functionality goes to waste. You’ll be working closely with engineering and product management teams to deliver clear and accurate documentation. You’ll be working on a handful of different products and software solutions, moving between researching, writing, and then monitoring for feedback.

You will:
- Consistently deliver high-quality documentation targeted at various audiences, including users, IT administrators, and decision-makers
- Revise product content and keep them updated with ongoing feature releases and updates
- Manage documentation projects with thorough planning and constant coordination with stakeholders and subject matter experts
- Proficiently identify and gather necessary information and supply value-added content based on this information
- Conduct thorough reviews for other writers

Qualifications
You are expected to have:
- Strong written and verbal communication skills in English
- Strong interpersonal skills
- Ability to adapt quickly and work successfully in a culturally diverse environment

We're targeting candidates with:
- Familiarity with InDesign and HTML
- Strong interest in networking and information technology
- Bachelor’s degree or equivalent practical experience
- 2 years of technical writing or related experience

Job Description

Synology’s portfolio of NAS, IPSAN, networking, and surveillance solutions are depended upon by millions of customers in nearly every country around the world. The Technical Support and Service Department is directly responsible for ensuring that our products perform beyond the expectations of our customers.
Providing immediate, concise, and professional customer assistance is our most important responsibility. As a Technical Support Engineer, you will be relied upon by our customers to provide immediate product knowledge. You’ll work closely with our customers to troubleshoot issues, verify that the problem is resolved, and to ensure a pleasant after-sales experience.

You will:
- Provide technical support through different channels, such as live online chat, phone, and emails
- Collect and compile feedback from users
- Need to be able to quickly spot potential trends for issues users experience
- Troubleshoot complex issues often with incomplete information

Qualifications
You are expected to have:
- Fluent in English (TOEIC above 700) and Mandarin
- Ability to work independently and together in a team
- Flexible schedule for occasional weekend shifts (schedule rotates every 1-3 months)
- A passion for data storage and networking technologies

We're targeting candidates with:
- Strong motivation in experiencing new products and technologies
- A passion to experiment and to discover new solutions to problems
- A passion for helping users and having a strong sense of responsibility

Working hours

8:30 a.m ~ 17:30 p.m ( 120-min buffer )
Salary
NT$3,0000 – NT$5,0000 per month
Company Address
9F., No. 1, Yuandong Rd., Banqiao Dist., New Taipei City 220, Taiwan (R.O.C.)
How to Apply
Please send your resume, autobiography, and portfolio to hr_recruit@synology.com
More information
https://www.synology.com/zh-tw